Shipping and return terms
1.Shipping information
For orders placed on our website, shipping costs are handled as follows, due to the specific characteristics of the products (size, weight, bulkiness):
Delivery method: The ordered products are delivered to our customers using a courier service.
Shipping fee: the checkout will display the exact shipping fee before placing the order based on the contents of the cart, the chosen courier (GLS or Pannon XP) and the payment method (cash on delivery or cash on delivery). We will not charge any additional fees after placing the order.
Couriers: Pannon XP can be selected for up to 8 pieces of 2.5 cm or 7 pieces of 3 cm tatami, for larger quantities GLS delivers. We will arrange the delivery of punching bags individually.
After ordering: if you pay in advance, we will send you a payment request by email, if you pay by cash on delivery, we will confirm your order by email.
Delivery time: products are usually shipped within 1–3 business days after receipt of the amount in the case of advance payment, or within 1–3 business days after confirmation in the case of cash on delivery, and delivery then usually takes 1–3 business days.
2. Right of withdrawal (without giving any reason)
According to Government Decree 45/2014. (II.26.), the buyer has the right to withdraw from the contract within 14 days without giving any reason. In addition, we also accept returns of potentially defective products.
Please notify us of any return request (whether for cancellation or defective product) within 14 calendar days of receipt of the product at milo.levi12@gmail.com.
The product must be returned within 14 days of notification to the following address: Miló Levente ev. (MiloFight) 4400 Nyíregyháza, Szilvavölgy sétány 17/B 1/3
The cost of returning the product is always the responsibility of the buyer (except in the case of a defective product, where the shipping fee will be agreed upon). Due to the large size of the tatami mats, shipping costs may be higher than for average packages.
In the event of withdrawal, we will refund the purchase price of the product and the delivery costs (up to the cost of the cheapest standard delivery method) no later than 14 days from the date of receipt of your declaration of withdrawal. We may withhold the refund until we have received the product back or until you have provided proof that you have sent it back.
The returned product should preferably arrive in its original packaging or in suitable protective packaging, in a clean and undamaged condition.
3. Defective product / complaint
If the customer has received a defective product, please:
- Take a photo of the problem area
- Send the picture and order ID to milo.levi12@gmail.com
- Our customer service will investigate the error and, in accordance with the law, we will provide repair, replacement, price reduction or refund of the purchase price.
In the event of defective performance, the buyer is entitled to the rights of warranty and product warranty under the Civil Code.
4. Second-class products
For tatami mats with second-class or functional designations:
- The buyer is informed in advance about possible aesthetic defects (e.g. paint defects, inaccuracies, holes)
- These errors do not affect the usability of the product
- No warranty claim can be made due to predicted, known defects, but the 14-day right of withdrawal and warranty rights for unreported defects also apply to these products.
5. Contact
Email: milo.levi12@gmail.com
Address: 4400 Nyíregyháza, Szilvavölgy Promenade 17/B 1/3
Web: www.puzzletatami.com