General Terms and Conditions

Effective from: 1 November 2026

These General Terms and Conditions (hereinafter: T&C) set out the conditions for using the puzzletatami.com and milofight.hu online shop (hereinafter: Webshop) and for orders placed there. Please read them before ordering. By placing an order you accept the T&C. This English text is a translation for information purposes; the language of the contract is Hungarian, and in case of any discrepancy the Hungarian version prevails.

1. Seller details

Name: Miló Levente sole proprietor (MiloFight)

Registered office and postal address: Szilvavölgy sétány 17/B 1. em. 3., 4400 Nyíregyháza, Hungary

Registration number: 61715174

Tax number: 91688808-1-35

Registering authority: National Tax and Customs Administration of Hungary (register of sole proprietors)

E-mail: milo.levi12@gmail.com

Phone: +36 70 339 7476, +36 70 459 3926

SMS and WhatsApp: +36 70 883 5550

Hosting provider: Wix.com Ltd., 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel; www.wix.com

2. General provisions

2.1. Matters not covered by these T&C are governed by Hungarian law, in particular Act V of 2013 on the Civil Code, Act CVIII of 2001 on electronic commerce services, and Government Decree 45/2014 (II. 26.) on contracts between consumers and businesses. Mandatory consumer protection rules of the consumer's country of residence remain unaffected.

2.2. The language of the contract is Hungarian. The contract is concluded electronically, it is not a written contract, and it is not filed by the Seller. The Seller is not subject to any code of conduct.

2.3. Both consumers and businesses (e.g. sports clubs, institutions) may buy in the Webshop. The right of withdrawal and other consumer rights apply to consumers only.

2.4. The Seller may amend the T&C. Amendments apply to orders placed after their publication.

3. Products and prices

3.1. Puzzle tatami mats (EVA foam sports mats) can be ordered in the Webshop. Punching bags can be ordered by requesting a quote on the Punching bags page. The main features, size, weight and price of the products are shown on the product pages. The photos show the actual products; colours may differ slightly depending on your screen.

3.2. Prices are final prices in Hungarian forints (HUF). The Seller is exempt from VAT (subjective tax exemption), therefore the prices do not include VAT. Prices shown in other currencies are for information only. Webshop orders are paid in HUF; for orders to other countries the pro forma invoice can also be issued in EUR or USD.

3.3. Prices do not include delivery. The checkout shows the delivery fee before you place your order, based on the cart contents, the chosen courier and the payment method.

3.4. If an obviously incorrect price appears in the Webshop (for example 0 HUF or a price significantly different from the usual price), the Seller is not obliged to sell the product at that price. In such a case the Seller will offer the correct price, and the buyer may decide whether to keep the order.

3.5. The Seller only uses sale prices with the duration of the sale indicated. In case of a price reduction, the previous price shown is the lowest price applied in the 30 days before the reduction.

4. Ordering

4.1. The buyer adds the chosen product and quantity to the cart, then at checkout enters their name, delivery and billing details and contact details, and chooses the delivery and payment method.

4.2. Before sending the order, the buyer can check and modify the cart and the entered details on the summary page. Input errors can be corrected using the "back" steps, or in the cart by changing the quantity or removing the product.

4.3. By placing the order, the buyer makes an offer with an obligation to pay. The Seller confirms receipt of the order without delay in an automatic e-mail. If the confirmation does not arrive within 48 hours, the buyer is released from the offer.

4.4. The contract is concluded when the Seller accepts the order by e-mail: for bank transfer in advance by sending the pro forma invoice, for cash on delivery by confirming the order.

4.5. For orders of more than 100 tatami mats or for custom orders, the buyer may also request a quote on the Request a quote page. By accepting the quote, the contract is concluded by e-mail.

5. Payment methods

5.1. There is no online payment in the Webshop; the buyer does not pay when placing the order.

5.2. Bank transfer in advance: after accepting the order, the Seller sends a pro forma invoice by e-mail. The buyer pays the amount shown on it by bank transfer. The Seller ships the products after the amount has been received.

5.3. Cash on delivery: the buyer pays the purchase price and the delivery fee to the courier on receipt of the parcel, in cash or by bank card.

5.4. Personal pickup in Nyíregyháza at the MiloFight pickup point (Bokréta u. 18., 4400 Nyíregyháza, by prior arrangement): payment in cash or by bank transfer. Card payment is not available for personal pickup.

5.5. The Seller issues an invoice for the purchase and sends it electronically by e-mail.

6. Delivery

6.1. Within Hungary the Seller delivers using GLS (GLS General Logistics Systems Hungary Kft.) and Pannon XP (Pannon XP Kft.). Pannon XP can be chosen for up to 8 pieces of 2.5 cm or 7 pieces of 3 cm tatami; larger quantities are delivered by GLS. Delivery of punching bags is arranged individually. Delivery to other European countries (mainly Slovakia, Poland and Romania) is based on an individual quote; in this case the delivery fee and the payment currency (HUF, EUR or USD) are agreed before the order.

6.2. The checkout shows the exact delivery fee for the chosen courier and payment method before you order. The Seller does not charge a different delivery fee after the order.

6.3. With bank transfer in advance the products are usually dispatched within 1–3 working days after the payment arrives, with cash on delivery after the order has been confirmed. Delivery usually takes 1–3 working days after dispatch, depending on the courier.

6.4. Please check the parcel on receipt. If it is damaged, have the courier record it in a report and notify the Seller.

7. Right of withdrawal (for consumers)

7.1. Consumers may withdraw from the contract without giving any reason within 14 days of receiving the product. The right of withdrawal may also be exercised between the conclusion of the contract and the receipt of the product.

7.2. The intention to withdraw must be communicated by a clear statement by e-mail (milo.levi12@gmail.com) or by post to the Seller's address. The model form below may be used. The deadline is met if the consumer sends the statement before the 14th day expires.

7.3. The consumer must send back or hand over the product at the Seller's address within 14 days of communicating the withdrawal. The consumer bears the direct cost of returning the product.

7.4. Within 14 days of the withdrawal being communicated, the Seller refunds the full purchase price and the delivery fee, up to the cost of the cheapest standard delivery method. The refund is made using the same payment method or to the bank account given by the consumer. The Seller may withhold the refund until it has received the product back or the consumer has proven that it was sent back.

7.5. The consumer is liable for any loss in value resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the product.

Model withdrawal form:

To: Miló Levente sole proprietor, Szilvavölgy sétány 17/B 1. em. 3., 4400 Nyíregyháza, Hungary, milo.levi12@gmail.com

I hereby give notice that I withdraw from my contract for the sale of the following product(s): …

Date of contract / date of receipt: …

Name and address of the consumer: …

Date, signature (only if this form is notified on paper): …

8. Warranty

8.1. In case of defective performance, the buyer may make a warranty claim under the Hungarian Civil Code: they may request repair or replacement or, if this is not possible, a price reduction, or may withdraw from the contract. Consumers can make their claim within 2 years of performance. In the first year the Seller must prove that the product was not defective, unless it proves that the defect arose after performance.

8.2. If a movable item is defective, the consumer may also make a product warranty claim against the manufacturer within 2 years of the product being placed on the market.

8.3. Please report any defect without delay after discovering it, with a photo and the order number, to milo.levi12@gmail.com.

8.4. For second-class (functional) products, the Seller describes the known cosmetic defects on the product page in advance. No warranty claim can be made for these, but the right of withdrawal and the warranty rights for defects not disclosed still apply.

9. Complaints and legal remedies

9.1. You can submit a complaint using the contact details in section 1. The Seller replies in writing to written complaints within 30 days.

9.2. If the complaint cannot be settled, the consumer may contact the consumer protection authority (government office) competent for their place of residence, or initiate a procedure before a conciliation board. The board competent for the Seller's registered office: Hajdú-Bihar County Conciliation Board, Petőfi tér 10., 4025 Debrecen, Hungary; phone: +36 52 500 710; e-mail: bekelteto@hbkik.hu; www.hbmbekeltetes.hu. Consumers resident in another EU country may also turn to the European Consumer Centre of their country. The consumer may also go to court.

10. Data protection

The processing of personal data is described in the Privacy Notice (GDPR page).